NOTE: The policies and procedures below are current as of August 10, 2015. Policies and procedures are still being developed and are subject to change without notice.Eligibility
- Students – Students must be currently enrolled and have paid the full University Programs and Services Fee to be eligible for the opportunity to attend UT basketball games. Eligible students are not guaranteed a ticket. Students who have not paid the full University Programs and Services Fee but are enrolled in at least 6 hours may opt to pay the full fee to become eligible for the opportunity to attend basketball games.
- Plus Card – Eligible students may pay a fee and obtain a Plus Card through the Volcard Office to provide an individual 18 years or older, living in their household, the opportunity to attend basketball games. Purchasing a Plus Card does not guarantee the Plus Card Holder a ticket. The fee for a Plus Card must be paid every semester.
Student Ticket Accounts
Students have secure, personal accounts in the student ticket system from which to: (a) manage their account information, (b) track their attendance history, (c) view their Loyalty Point total, and (d) activate their Volcard for a basketball game.
- Initial Login – The first time students log in to the student ticketing system, they will need to use their NetID username and the password ‘guest’ (password is case-sensitive). They will then be prompted to change the password so that it will be unique to their account.
- Email Opt-Out – By registering for tickets, students consent to receiving emails related to their ticket requests. Students can elect to opt-out of receiving additional emails regarding athletics events by checking the disable emails button under their Student Status Information on the Student Information page of the online student ticket system. Students will then only receive those emails related to their ticket requests (e.g. email notification of being awarded a ticket, etc.).
- Reminder Emails – Students can elect to receive an automatic email reminder at the beginning of each ticket Request Period by checking the reminder email button under their Student Status Information on the Student Information page of the online student ticket system.
Home Basketball Game Ticket Distribution Process
Student home basketball game tickets will be distributed on a first come first served basis through the on-line student ticketing system. To obtain a ticket, students need to log into the system at the appropriate time (see schedule) and reserve a ticket. Instead of a hardcopy ticket, the system then activates their Volcard for access to the game. This process is called “Activating Your Volcard”. If a student has not “Activated” their Volcard for a game, then they will not be allowed entry into the game.
- IMPORTANT NOTE: If after activating your Volcard you determine that you will be unable to attend the game,YOU MUST log back into the on-line student ticketing system and cancel your ticket (deactivate your Volcard). This will provide another student the opportunity of obtaining the ticket.
Seating Assignment / Location
- Seating Assignment – Student seating for basketball is general admission (no assigned seating).
- Seating Location
- Men’s Games – Depending on the game, student seating for men’s games will be located in sections 123 – 126; 128 – 130; and/or 322 – 327A with overflow seating located in sections 301A and 309A. The sections available for any given game is dependent on anticipated student demand for the game.
- Women’s Games – Seating for women’s games is located in sections 128 & 129 with overflow seating in sections 328 – 330 and sections 312 – 314
- Sitting Together – To sit together, students should arrive at the arena together. Seats may not be held for late arrivals.
STUDENT TICKETS ARE NON-TRANSFERABLE. Individuals may only enter the arena using their own “activated” Volcard or Plus Card.
- IMPORTANT NOTE: Allowing someone else to use your Volcard or Plus Card or using someone else’s Volcard or Plus Card is a violation of the Student Standards of Conduct, and will result in student disciplinary action up to and including exclusion from the University.