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Need to Know/Ticket Policies – Football

Questions? See our Football Ticket FAQ page.


Students

Students must be currently enrolled and assessed the full student programs and services fee to be eligible for the opportunity to purchase student football tickets. Eligible students are not guaranteed a ticket. Students who have not been assessed the full student programs and services fee but are enrolled in at least 6 hours may opt to pay the full fee to become eligible for the opportunity to purchase student football tickets.

Plus Card

Eligible students may pay a fee and obtain a Plus Card through the Volcard Office to provide an individual 18 years or older living in the same household the opportunity to purchase student football tickets. Purchasing a Plus Card does not guarantee the Plus Card Holder a ticket.

Cost

Home student football tickets are discounted and sold at $10 per ticket. Student guest tickets and away game tickets are sold at face value. Face value amounts can be found on the information page for each game.


Students have secure personal accounts in the student ticket system from which to manage their account information, track their attendance history, view their loyalty point total, and purchase and print their ticket.

  • Initial log-in — The first time students log in to the student ticketing system, they will need to use their NetID user name and the password “guest” (password is case sensitive). They will then be prompted to change the password to be unique to their account. Make sure you change your password.
  • Email opt-out — By registering for tickets, students consent to receiving emails related to their ticket requests. Students can opt out of receiving additional emails regarding athletics events by checking the “disable emails” button under their student status information on the student information page of the online student ticket system. Students will then receive only emails related to their ticket requests (for example, email notification of being awarded a ticket).
  • Reminder emails — Students can choose to receive an automatic email reminder at the beginning of each ticket request period by checking the “reminder email” button under their student status information on the student information page of the online student ticket system.


Student home game football tickets will be purchased through the student ticket system. Home game ticket purchasing is a three-step process.

Step 1: Request a Ticket

  • The first step to obtaining a home game ticket is to request a ticket. For regular season games, there is a two-day request period typically beginning at 8 a.m. 10 days prior to the game (Wednesday) and ending Thursday at 10:00 p.m. There is no advantage to being the first student to request a ticket, nor is there a disadvantage to being the last student to request a ticket.
  • During the request period for most games, eligible students may request one student ticket and up to two face-value home game guest tickets. The request does not guarantee a ticket. It is only a request for the opportunity to purchase tickets. For games where we anticipate that student ticket requests will exceed the allotment, we may not allow students to request guest tickets during the request period.
  • Students wishing to sit with other students must identify a group leader and request to be seated with the group leader during the request period. See Seating Assignments & Location on this page.

Special Note: If the number of student and guest tickets requested during the period exceeds the number of tickets available, the guest ticket portion of the requests will be canceled and the process will continue with only the student ticket requests.

Step 2: Purchase a Ticket

  • Once the request period ends, a selection/seat assignment lottery, based on loyalty points, is run to identify the students/groups that will have the opportunity to purchase tickets during claim period 1 and determine the location of their seats. The system will assign tickets based on loyalty point order during claim period 1. If a student is a part of a group, the group leader is assigned points based on the group average. After the selection/seat assignment is run, students who requested tickets will be notified by email whether or not they have been selected and have the opportunity to purchase the tickets they have requested. For most games, the opportunity to purchase a ticket is split into three time periods: claim period 1, claim period 2 (waiting list), and open sales period.
  • Claim Period 1
    • Students who request tickets will be sent an email the day after the close of the request period. The email will indicate either that they have been selected and now have the opportunity to go purchase (claim) their tickets or that they have been placed on a waiting list.
    • The students selected will have until Monday at 4 p.m. to purchase (claim) their tickets. Holidays may affect the schedule.
    • Tickets are purchased by going to the student ticket system, following the links for purchasing home game tickets, and completing the necessary payment information. Acceptable forms of payment are Visa and Mastercard.
    • Students who fail to purchase their tickets by the deadline forfeit their claim period 1 purchase opportunity.
  • Claim Period 2 (Waiting List)
    • Claim period 2 takes place only if two things occur: first, the number of student tickets requested exceeds availability, and second, tickets remain unclaimed after claim period 1.
    • If the scenario outlined above occurs, the system will take the remaining tickets and reassign them to students/groups based on a weighted lottery. The more loyalty points held by a student/group, the more opportunities for the student/group to be assigned ticket(s) during the assignment process.
    • These students will be sent an email indicating that they have been selected and now have the opportunity to go to the website and purchase (claim) their ticket.
    • The students selected will have until Tuesday at 4 p.m. to purchase (claim) their tickets.
    • Tickets are purchased by going to the student ticket system, logging in, following the links for purchasing home game tickets, and completing the necessary payment information. Acceptable forms of payment are Visa or Mastercard.
    • Students who fail to purchase their tickets by the deadline forfeit their claim period 2 purchase opportunity.
  • Open Sales Period
    • An open sales period, beginning the Wednesday after the end of claim period 2, may occur if tickets are available.
    • Any tickets available after the close of claim period 2 are sold on a first-come, first-served basis during this period.
    • Guest tickets may be purchased during this period.
    • If the number of student tickets requested is less than the number of student tickets available, the open sales period will open early and begin simultaneously with the start of claim period 1.
    • The open sales period will continue until all tickets are sold or one hour after kickoff.
    • Tickets are purchased by going to the student ticket system, logging in, following the links for purchasing home game tickets, and completing the necessary payment information. Acceptable forms of payment are Visa and Mastercard.

Please note: If student ticket requests exceed the allotment and tickets remain, we may choose to allow only students who were not selected in claim period 1 or 2 to access the system during open sales. In essence, a third claim period may be necessary. 

Step 3: Print Your Ticket

  • You will need access to a printer to print your UT football game ticket. Please use white paper only when you print your football ticket. Do not use colored, textured, or watermarked paper. Be sure the ink or toner cartridge in your printer is not low. Incomplete, lined, streaked, or faded (red or pink in color) bar codes will not scan properly.
  • The ticket will bear the student’s name, event description, event date, the assigned seat, and a verification bar code. (Guest tickets will have the word “GUEST” on them)


Student away game football tickets will be purchased through the student ticket system. Away game ticket purchasing is a four-step process.

Step 1: Request a Ticket

  • The first step to obtaining an away game ticket is to request a ticket. There is a two-day request period beginning at 8 a.m. on a Wednesday and ending the following Thursday at 10:00 p.m. The exact schedule of away game sales can be found on the Ticket Sales Schedule page.
  • During the request period, eligible students may request one student ticket and one away game guest ticket. The request does not guarantee a ticket. It is only a request for the opportunity to purchase tickets.
  • Tickets are requested by going to the student ticket system, logging in, following the links for purchasing away game tickets, and making the necessary entries for tickets.

Step 2: Purchase a Ticket

  • Once the request period ends, a selection process based on loyalty points is run to identify the students who will have the opportunity to purchase tickets during claim period 1. The more loyalty points held by a student, the more opportunities for being selected. After the selection lottery is run, students who requested tickets will be notified through email whether they have been selected and are being given the opportunity to purchase the tickets they have requested. The opportunity to purchase a ticket is split into three time periods: claim period 1, claim period 2, and open sales period. These time periods are outlined below.
  • Claim Period 1
    • Students who request tickets will be sent an email the day after the close of the request period. The email will indicate either that they have been selected and now have the opportunity to go purchase (claim) their ticket voucher or that they have been placed on a waiting list.
    • The students selected will have until Monday at 4 p.m. to purchase (claim) their tickets.
    • Tickets are purchased by going to the student ticket system, following the links for purchasing away game tickets, and completing the necessary payment information. Acceptable forms of payment are Visa and Mastercard.
    • Students who fail to purchase their ticket voucher by the deadline forfeit their claim period 1 purchase opportunity.
  • Claim Period 2 (Waiting List)
    • Claim period 2 takes place only if the following two things occur: first, the number of student tickets requested exceeds availability, and second, tickets remain unclaimed after claim period 1.
    • If the scenario outlined above occurs, the system will take the remaining tickets and reassign them to students in the order they appear on the waiting list. The waiting list is in loyalty point order. See Loyalty Points on this page for information.
    • These students will be sent an email indicating that they have been selected and now have the opportunity to go to the website and purchase (claim) their ticket.
    • The students selected will have until Tuesday at 4 p.m. to purchase (claim) their tickets.
    • Tickets are purchased by going to the student ticket system, following the links for purchasing away game tickets, and completing the necessary payment information. Acceptable forms of payment are Visa and Mastercard.
    • Students who fail to purchase their tickets by the deadline forfeit their claim period 2 purchase opportunity.
  • Open Sales Period
    • An open sales period, beginning the Wednesday after the end of claim period 2, may occur if tickets are available.
    • Any tickets available after the close of claim period 2 are sold on a first-come, first-served basis during this period.
    • Guest tickets may be purchased during this period.
    • If the number of student tickets requested is less than the number of student tickets available, then the Open Sales Period will open early and begin simultaneously with the start of claim period 1.
    • The open sales period will continue according to the posted schedule.
    • Tickets are purchased by going to the student ticket system, following the links for purchasing away game tickets, and completing the necessary payment information. Acceptable forms of payment are Visa and Mastercard.
    • The voucher is NOT an actual ticket, and the seat location on the voucher will not reflect the seat location at the actual venue. This is just generic text.

Step 3: Print Ticket Voucher—Away Games Only

  • You will need access to a printer to print your away game ticket voucher. Please use white paper only when you print your football ticket. Do not use colored, textured, or watermarked paper. Be sure the ink or toner cartridge in your printer is not low. Incomplete, lined, streaked. or faded (red or pink in color) bar codes will not scan properly. Once you have printed the voucher, you must redeem and exchange it for a ticket at a date, time, and location to be determined.
  • The voucher will bear the student’s name, event description, event date, and a verification bar code.

Step 4: Pick Up Ticket—Away Games Only

  • Once you have printed the voucher, you must take the voucher to the Central Ticket Office, located on the first floor of the Panhellenic Building.
  • You will need to present your VolCard along with the voucher to obtain the ticket.
  • The ticket(s) must be picked up during the times specified on the schedule.
  • We will utilize pickupmytix.utk.edu for all away games. Instructions on how to designate someone to pick up your ticket can be found at pickupmytix.utk.edu.  Please note that pickupmytix.utk.edu is not a ticketing system and is intended only for students who have actually purchased a ticket.


A loyalty point system is used as part of the student ticketing process. Loyalty points are used to help determine the opportunity for purchasing tickets and seat location.

  • Initial load of loyalty points — Returning students will be awarded points based upon previous season attendance. The number of points awarded to returning students will be half the number of total loyalty points earned during the past season.
  • Earning loyalty points — Loyalty points can be earned by attending home football games. This is tracked via handheld scanners at the student entrances at Neyland Stadium. Students must enter the stadium by halftime to earn loyalty points. Attendance is required to earn Loyalty Points. Zero loyalty points are earned simply for registering for a student ticket or purchasing a student ticket.
  • Posting of loyalty points — Loyalty points earned at football games will be posted to student accounts by noon the Wednesday following the game.

Loyalty points may not be awarded for games where student ticket demand exceeds allotment, to avoid further penalizing students who were not able to purchase a ticket to the game.


  • Seating assignment — Student seating for football is reserved seating. A loyalty point selection process is used to determine seat assignment. Seats are assigned from best to worst in the order that students/groups are selected. The more loyalty points held by a student, the better their seat will be. Students must sit in the seat designated on their ticket.
  • Seating location — Student seating is located in sections D, E, F, G, H, I, J, and K. See the Neyland Stadium page for map of sections.
  • Group seatingTo sit together, students must form groups. Groups can be created only during the request period of the ticket purchase process.
    • Groups are defined as two or more individuals.
    • The maximum group size is 250.
    • To form a group, one individual in the group must be identified as a group leader.
    • Group leaders will identify themselves by checking the box in their online account that states  “I consent to serve as a Small Group Leader for up to 249 other students who may request to be seated with me. Any student may join my seating group by entering my NetID when s/he requests tickets for an upcoming event. I understand that a group’s loyalty point standing will be the average of the loyalty points held by the group.”
      • This consent box is found under the Student Information tab.
    • Students wishing to sit with someone identified as a group leader must enter the group leader’s NetID in the group field (Note: The group leader must enter their NetID in the group field or they will not be placed with the group) and enter the group password (set by the group leader).
    • If a student requests to be seated with someone who has not accepted group leader responsibility or who has lost group leader eligibility, the student will be notified on screen that the person they selected is not a valid group leader.
    • Students who request to be seated with a group that has exceeded its maximum size of 250 will be notified on screen that the group is full.
    • For loyalty point selection purposes, a group’s loyalty point standing will be the average of the loyalty points held by the group. Guest tickets included as part of the group have a value of zero.
    • Students who request to be seated with a group acknowledge that their chances of being selected during the loyalty point selection process are now dependent on selection of the group in the process.
    • Each group member must purchase (claim) their individual ticket if the group is selected.


Important Announcement about Guest Tickets

For many games, student ticket demand is expected to exceed the total number of tickets available; therefore, guest tickets will likely be unavailable.

Although guest tickets may be unavailable, it is possible that they may still appear in your cart at checkout. This is an issue that caused some confusion last year, and we are attempting to work through it. If guest tickets are unavailable but still appear in your cart, you are not receiving guest tickets.

In the event that there are guest tickets available after all students have had the opportunity to purchase student tickets, they will be sold on a first-come, first-served basis during an open sales period prior to the game.

For games where student ticket demand is less than the number of student tickets available, students may have the opportunity to purchase guest tickets.

  • If tickets are available, and if they are chosen in the process, students may purchase up to two guest tickets.
  • Guest tickets are sold at the ticket face value.
  • Students may request guest tickets during the request period. If the total number of tickets requested (student and guest) is less than or equal to the number of student tickets available, and if they are selected, the student will be given the opportunity to purchase the requested guest ticket(s) with their ticket during claim period 1. If the total number of tickets requested (student and guest) is greater than the number of student tickets available, student guest tickets will only be sold, if available, during an open sales period. Sales during an open sales period are on a first-come, first-served basis.
  • A student who wishes to cancel a guest ticket request can do so by canceling their request during the request period and submitting a new request before the request period has elapsed. Once a student requests a guest ticket, the guest ticket request cannot be canceled at any time without also canceling the student ticket request (removing the student from any group seating arrangement).
  • If a student cancels a guest ticket after the request period, the student’s ticket will also be canceled.
  • Guest tickets are nonrefundable once purchased.
  • Guest tickets are not guaranteed. Any students who remain on the waiting list will be given the opportunity to purchase a student ticket prior to any guest ticket sales.


In order to provide the greatest number of students the opportunity to purchase tickets, season tickets are not available for students. Tickets are sold on a game-by-game basis only.



To gain access to the stadium on game days, students will need to bring the ticket with their name printed on it and their VolCard. Students must enter the stadium through either Gate 4 or Gate 23.

Read the Neyland Stadium bag policy.

NOTE: There are two entrance locations to Gate 4.


In order to enhance safety and expedite fan entry at Tennessee athletic events, the University of Tennessee, Knoxville, has implemented safety policies for fans bringing bags into all athletic venues, including Neyland Stadium.

Only one clear plastic bag no larger than 12 inches by 6 inches by 12 inches, or a one-gallon clear resealable plastic storage bag per person will be permitted. Fans will also be allowed a small clutch purse not to exceed 4.5 inches by 6.5 inches.

clear bag policy graphic

Read the full clear bag policy on UTSports.com.


Tickets can only be transferred one time via the online student ticketing system.

If after purchasing a ticket a student determines that they no longer need the ticket, they may transfer it to another eligible student. The transfer must be done through the online student ticketing system. Once a student has purchased a student ticket, they may not receive a transferred student ticket. Each student may have only one student ticket in their account for a given game.

  • Students may transfer one or all of the tickets they purchase to another eligible student(s).
  • A student is eligible to receive a transferred ticket if they are enrolled, have paid the full student programs and services fee, and have not yet purchased the maximum number of tickets permitted for the ticket type they are to receive (one  student—two guest).
  • The online student ticketing system transfers the ticket only. NO MONEY IS TRANSFERRED. It is the responsibility of involved parties to make arrangements for payment.
  • Once a ticket is transferred it is moved from the original student’s account to the new student’s account and receives a new barcode. Any previously printed versions of the ticket become invalid, and the previous owner can no longer print copies of the ticket.
  • Students who receive a transferred ticket must reprint the ticket with the new barcode and their name on it and bring it, along with their VolCard, to the proper stadium gate for entry to the game. Students may enter the game only with a ticket with their name on it. NOTE: Altering the name, or any other information on a ticket, is a violation of the student standards of conduct and may result in student disciplinary action up to and including exclusion from the university. When the student ticket is scanned at the stadium, the scanner will show the name of the current owner. If the name on the ticket has been altered, the ticket will be confiscated and the student attempting to use the ticket will be reported to the Office of Student Conduct and Community Standards.
  • Once tickets have been transferred from a student’s account, the student will immediately become eligible for the purchase of additional tickets.
  • Tickets can be transferred only one time via the online student ticketing system.


  • Ticket requests — Ticket requests may be canceled at any time during the request period.
  • Ticket purchases — Ticket purchases are nonrefundable.
  • Guest tickets — Guest tickets cannot be canceled without canceling the whole order.


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