Students must be currently enrolled and assessed the full student programs and services fee to be eligible for the opportunity to purchase student football tickets. Eligible students are not guaranteed a ticket. Students who have not been assessed the full student programs and services fee but are enrolled in at least 6 hours may opt to pay the full fee to become eligible for the opportunity to purchase student football tickets.
Home student football tickets are discounted and sold at $10 per ticket. Student guest tickets and away game tickets are sold at face value. Face value amounts can be found on the information page for each game.
Students have secure personal accounts in the student ticket system from which to manage their account information, track their attendance history, view their loyalty point total, and purchase and print their ticket.
- Log in to Big Orange Tix — Log in to Big Orange Tix, the student ticketing system, using your NetID and NetID password. If you have problems with your NetID password, visit https://ds.tennessee.edu/passwords/ or contact the OIT helpdesk at 974-9900.
- Email opt-out — By registering for tickets, students consent to receiving emails related to their ticket requests. Students can opt out of receiving additional emails regarding athletics events by checking the “disable emails” button under their student status information on the student information page of the online student ticket system. Students will then receive only emails related to their ticket requests (for example, email notification of being awarded a ticket).
- Reminder emails — Students can choose to receive an automatic email reminder at the beginning of each ticket request period by checking the “reminder email” button under their student status information on the student information page of the online student ticket system.
Student home game football tickets are purchased through the student ticket system. Home game ticket purchasing is a three-step process.
Step 1: Request a Ticket
- The first step to obtaining a home game ticket is to request a ticket. For regular season games, there is a two-day request period typically beginning at 9 a.m. 10 days before the game (Wednesday) and ending Thursday at 10 p.m. There is no advantage to being the first student to request a ticket, nor is there a disadvantage to being the last student to request a ticket.
- During the request period for most games, eligible students may request one student ticket and up to two face-value home game guest tickets. The request does not guarantee a ticket. It is only a request for the opportunity to purchase tickets. For games where we anticipate that student ticket requests will exceed the allotment, we may not allow students to request guest tickets during the request period.
- Students wishing to sit with other students must identify a group leader and request to be seated with the group leader during the request period. See Seating Assignments & Location on this page.
Note: If the number of student and guest tickets requested during the period exceeds the number of tickets available, the guest ticket portion of the requests will be canceled and the process will continue with only the student ticket requests.
Step 2: Purchase a Ticket
- Once the request period ends, a selection/seat assignment lottery, based on loyalty points, is run to identify the students and groups that will have the opportunity to purchase tickets during claim period 1 and determine the location of their seats. The system assigns tickets based on loyalty point order during claim period 1. If a student is a part of a group, the group leader is assigned points based on the group average. After the selection/seat assignment is run, students who requested tickets are notified by email whether or not they have been selected and have the opportunity to purchase the tickets they have requested. For most games, the opportunity to purchase a ticket is split into three time periods: claim period 1, claim period 2 (waiting list), and open sales period.
- Claim Period 1
- Students who request tickets are sent an email the day after the close of the request period. The email indicates either that they have been selected and now have the opportunity to go purchase (claim) their tickets or that they have been placed on a waiting list.
- The students selected have until 4 p.m. Monday to purchase (claim) their tickets. Holidays may affect the schedule.
- Tickets are purchased by going to the student ticket system, following the links for purchasing home game tickets, and completing the necessary payment information. Acceptable forms of payment are Visa and Mastercard.
- Students who fail to purchase their tickets by the deadline forfeit their claim period 1 purchase opportunity, and will need to wait until the open sales period begins to attempt to purchase a ticket again.
- Claim Period 2 (Waiting List)
- Claim period 2 takes place only if two things occur: first, the number of student tickets requested exceeds availability, and second, tickets remain unclaimed after claim period 1.
- The system takes the remaining tickets and reassign them to students and groups based on a weighted lottery. The more loyalty points held by a student or group, the more opportunities for the student or group to be assigned tickets during the assignment process.
- These students are sent an email indicating that they have been selected and now have the opportunity to go to the website and purchase (claim) their ticket.
- The students selected have until 4 p.m. Tuesday to purchase (claim) their tickets.
- Tickets are purchased by going to the student ticket system, logging in, following the links for purchasing home game tickets, and completing the necessary payment information. Acceptable forms of payment are Visa or Mastercard.
- Students who fail to purchase their tickets by the deadline forfeit their claim period 2 purchase opportunity.
- Open Sales Period
- An open sales period, beginning the Wednesday after the end of claim period 2, may occur if tickets are available.
- Any tickets available after the close of claim period 2 are sold on a first-come, first-served basis during this period.
- Guest tickets may be purchased during this period.
- If the number of student tickets requested is less than the number of student tickets available, the open sales period will open early and begin simultaneously with the start of claim period 1.
- The open sales period continues until all tickets are sold or one hour after kickoff.
- Tickets are purchased by going to the student ticket system, logging in, following the links for purchasing home game tickets, and completing the necessary payment information. Acceptable forms of payment are Visa and Mastercard.
Note: If student ticket requests exceed the allotment and tickets remain, we may choose to allow only students who were not selected in claim period 1 or 2 to access the system during open sales—in essence, a third claim period.
Step 3: Print Your Ticket
- You need access to a printer to print your UT football game ticket. Please use white paper only when you print your football ticket. Do not use colored, textured, or watermarked paper. Be sure the ink or toner cartridge in your printer is not low. Incomplete, lined, streaked, or faded (red or pink in color) bar codes will not scan properly.
- The ticket will bear the student’s name, event description, event date, the assigned seat, and a verification bar code. (Guest tickets will have the word “GUEST.”)
Student away game football tickets are purchased through the student ticket system. Away game ticket purchasing is a three-step process.
Step 1: Purchase a Ticket
- Ticket vouchers for away games during the 2021 season will be made available for purchase on a first-come, first-served basis. There is no lottery process for away games.
- The open sales period for away games will begin one month before the game, on Thursday morning at 9 am, and end the following week on Wednesday at 4 pm. For sales period details, please see the Football Schedule and Ticket Distribution Calendar.
- During the request period, eligible students may request one student ticket and one away game guest ticket.
- Tickets are purchased by going to the student ticket system, following the links for purchasing away game tickets, and completing the necessary payment information. Acceptable forms of payment are Visa and Mastercard.
Step 2: Print Ticket Voucher—Away Games Only
- You need access to a printer to print your away game ticket voucher. Please use white paper only when you print your football ticket. Do not use colored, textured, or watermarked paper. Be sure the ink or toner cartridge in your printer is not low. Incomplete, lined, streaked, or faded (red or pink in color) bar codes will not scan properly. Once you have printed the voucher, you must redeem and exchange it for a ticket at a date, time, and location to be determined.
- The voucher will bear the student’s name, event description, event date, and a verification bar code.
Step 3: Pick Up Ticket—Away Games Only
- Once you have printed the voucher, you must take the voucher to the Student Union to pick up your ticket. Details about ticket distribution location will be emailed to you after the end of the game’s sales period.
- You will need to present your VolCard along with the voucher to obtain the ticket.
- Tickets must be picked up during the times specified on the schedule.
- If you want someone else to pick up your away game ticket for you, or if someone else wants you to pick up their away game ticket for them, we use pickupmytix.utk.edu for all away games. Instructions on how to designate someone to pick up your ticket can be found at pickupmytix.utk.edu. Please note that pickupmytix.utk.edu is not a ticketing system and is intended only for students who have actually purchased a ticket.
A loyalty point system is used as part of the student ticketing process. Loyalty points are used to help determine the opportunity for purchasing tickets and seat location.
- Initial load of loyalty points — Returning students are awarded points based upon previous season attendance. The number of points awarded to returning students is half the number of total loyalty points earned during the past season.
- Earning loyalty points — Loyalty points can be earned by attending home football games. Attendance is tracked with handheld scanners at the student entrances at Neyland Stadium and is required to earn Loyalty Points. Zero loyalty points are earned simply for registering for a student ticket or purchasing a student ticket. Students must enter the stadium by halftime to earn loyalty points.
- Posting of loyalty points — Loyalty points earned at football games are posted to student accounts by noon the Wednesday following the game.
Loyalty points may not be awarded for games where student ticket demand exceeds allotment to avoid penalizing students who were not able to purchase a ticket to the game.
- Seating assignment — Student seating for football is reserved seating. A loyalty point selection process is used to determine seat assignment. Seats are assigned from best to worst in the order that students and groups are selected. The more loyalty points held by a student, the better their seat will be. Students must sit in the seat designated on their ticket.
- Seating location — Student seating is located in sections D, E, F, G, H, I, J, and K. See the Neyland Stadium page for map of sections.
- Group seating — To sit together, students must form groups. Groups can be created only during the request period of the ticket purchase process.
- Groups are defined as two or more individuals.
- The maximum group size is 250.
- To form a group, one individual in the group must be identified as a group leader.
- Group leaders must identify themselves by checking the box in their online account that states, “I consent to serve as a Small Group Leader for up to 249 other students who may request to be seated with me. Any student may join my seating group by entering my NetID when s/he requests tickets for an upcoming event. I understand that a group’s loyalty point standing will be the average of the loyalty points held by the group.” This consent box is found under the Student Information tab.
- Students wishing to sit with someone identified as a group leader must enter the group leader’s NetID in the group field and enter the group password set by the group leader. Note: The group leader must enter their own NetID in the group field or they will not be placed with the group.
- Students who request to be seated with someone who has not accepted group leader responsibility or who has lost group leader eligibility are notified on screen that the person they selected is not a valid group leader.
- Students who request to be seated with a group that has exceeded its maximum size of 250 are notified on screen that the group is full.
- For loyalty point selection purposes, a group’s loyalty point standing is the average of the loyalty points held by the group. Guest tickets included as part of the group have a value of zero.
- Students who request to be seated with a group acknowledge that their chances of being selected during the loyalty point selection process are dependent on selection of the group in the process.
- Each group member must purchase (claim) their individual ticket if the group is selected.
Important Announcement about Guest Tickets
For many games, student ticket demand is expected to exceed the total number of tickets available; therefore, guest tickets will likely be unavailable.
Although guest tickets may be unavailable, it is possible that they may still appear in your cart at checkout. This is an issue that caused some confusion last year, and we are attempting to work through it. If guest tickets are unavailable but still appear in your cart, you are not receiving guest tickets.
In the event that guest tickets are available after all students have had the opportunity to purchase student tickets, they will be sold on a first-come, first-served basis during an open sales period before the game.
For games where student ticket demand is less than the number of student tickets available, students may have the opportunity to purchase guest tickets.
- If tickets are available, students who are chosen in the process may purchase up to two guest tickets.
- Guest tickets are sold at the ticket face value.
- Students may request guest tickets during the request period. If the total number of tickets requested (student and guest) is less than or equal to the number of student tickets available, and if the student is selected, the student will be given the opportunity to purchase the requested guest tickets with their ticket during claim period 1. If the total number of tickets requested (student and guest) is greater than the number of student tickets available, student guest tickets will only be sold, if available, during an open sales period. Sales during an open sales period are made on a first-come, first-served basis.
- A student who wishes to cancel a guest ticket request can do so by canceling their request during the request period and submitting a new request before the request period has elapsed. Once a student requests a guest ticket, the guest ticket request cannot be canceled at any time without also canceling the student ticket request (removing the student from any group seating arrangement).
- If a student cancels a guest ticket after the request period, the student’s ticket will also be canceled.
- Guest tickets are nonrefundable once purchased.
- Guest tickets are not guaranteed. Any students who remain on the waiting list will be given the opportunity to purchase a student ticket before any guest ticket sales.
In order to provide the greatest number of students the opportunity to purchase tickets, season tickets are not available for students. Tickets are sold on a game-by-game basis only.
To gain access to the stadium on game days, students will need to bring the ticket with their name printed on it and their VolCard. Students must enter the stadium through either Gate 4 or Gate 23.
NOTE: There are two entrance locations to Gate 4.
In order to enhance safety and expedite fan entry at Tennessee athletic events, the University of Tennessee, Knoxville, has implemented safety policies for fans bringing bags into all athletic venues, including Neyland Stadium.
Only one clear plastic bag no larger than 12 inches by 6 inches by 12 inches, or a one-gallon clear resealable plastic storage bag per person, will be permitted. Fans will also be allowed a small clutch purse not to exceed 4.5 inches by 6.5 inches.
Tickets can be transferred only one time through the online student ticketing system.
If after purchasing a ticket a student determines that they no longer need the ticket, they may transfer it to another eligible student. The transfer must be done through the online student ticketing system. Once a student has purchased a student ticket, they may not receive a transferred student ticket. Each student may have only one student ticket in their account for a given game.
- Students may transfer one or all of the tickets they purchase to another eligible student.
- Students are eligible to receive a transferred ticket if they are enrolled, have paid the full student programs and services fee, and have not yet purchased the maximum number of tickets permitted for the ticket type they are to receive (one student—two guest).
- The online student ticketing system transfers the ticket only. NO MONEY IS TRANSFERRED. It is the responsibility of involved parties to make arrangements for payment.
- Once a ticket is transferred, it is moved from the original student’s account to the new student’s account and receives a new bar code. Any previously printed versions of the ticket become invalid, and the previous owner can no longer print copies of the ticket.
- Students who receive a transferred ticket must reprint the ticket with the new bar code and their name on it and bring it, along with their VolCard, to the proper stadium gate for entry to the game. Students may enter the game only with a ticket with their name on it. NOTE: Altering the name or any other information on a ticket is a violation of the student standards of conduct and may result in student disciplinary action up to and including expulsion from the university. When the student ticket is scanned at the stadium, the scanner will show the name of the current owner. If the name on the ticket has been altered, the ticket will be confiscated and the student attempting to use the ticket will be reported to the Office of Student Conduct and Community Standards.
- Once tickets have been transferred from a student’s account, the student will immediately become eligible for the purchase of additional tickets.
- Tickets can be transferred only one time through the online student ticketing system.
- Ticket requests — Ticket requests may be canceled at any time during the request period.
- Ticket purchases — Ticket purchases are nonrefundable.
- Guest tickets — Guest tickets cannot be canceled without canceling the whole order.