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Special 2020 Football Ticket Policy

Process Summary

In an effort to provide a balance between rewarding students for their loyalty to the football program and an equitable process for new students, the Division of Student Life – in collaboration with the Student Government Association and the University of Tennessee Athletic Department – has implemented the following ticket distribution procedure for the 2020 season. This policy may be revisited if stadium capacity or guidelines change during the season.

Students should adhere to all campus safety guidelines, including social distancing and wearing face coverings, while on campus and in Neyland Stadium on game day.

Games will be divided up into two blocks, Group A and Group B. Each Group will be distributed as follows:

Group A

Missouri
Kentucky
Texas A&M

Group B

Alabama
Florida


For Group A games, the ticketing process for each game has four phases:
Request Period – This is the initial period that occurs on Wednesday and Thursday the week prior to the game (10 days out). For students to be considered in the selection process, they must request a ticket. Effective October 6, 2020, the maximum group size is six (6) students.

Claim 1 – Once the request period closes, the system will begin the selection process. When the selection process concludes, notifications are sent out to all students letting them know if they were selected or put on the waiting list. All students selected must claim their ticket during Claim 1, which will occur between Friday at 9 AM and Monday at 4 PM. If students do not claim their ticket during Claim 1, their ticket is then released for Claim 2.

Claim 2 – Once Claim 1 concludes, there is another selection process for those on the waiting list. These students are notified by email that they were chosen for Claim 2. Claim 2 runs from Monday at 4:01 pm to Tuesday at 4 pm. Any unclaimed tickets during Claim 2 will be sold during Open Sales. Any groups that did not get seats during Claim 1 are disbanded at the end of Claim 1.

Open Sales – This is also referred to as the On-Demand period. This occurs on Wednesday at 9 AM following “Claim 2”, three days before the game, and continues either until no tickets remain or until halftime on game day. This is when any unsold tickets that remain after “Claim 2” are sold.

Information Specific to Group A:
Claim 1: This will be based on a weighted lottery (the more loyalty points a student has, the better the opportunity of being selected, but it does not guarantee selection). For students requesting tickets in groups, your loyalty point value will be based on your group average.

Claim 2: This will be determined by a straight lottery. All students will have an equal opportunity at selection regardless of loyalty point totals.

Open Sales(On-Demand Period): Any tickets remaining after Claim 2 will be sold during an On-Demand period.

** In an effort to allow an equitable distribution of tickets throughout the season, if a student purchases a ticket to a game in Group A, they are no longer eligible to request a ticket during the “request period” for another game in Group A. Their access will be restricted to Big Orange Tix until Open Sales. The student would then have an opportunity to purchase another game in Group A during Open Sales.

For example:

Emily requests a ticket to Missouri and is selected in Claim 1. She purchases the ticket, however, decides not to go to the game. Since she was able to purchase a ticket, she will not be able to request a ticket for either Kentucky or Texas A&M. Her access will be blocked to Big Orange Tix for both Kentucky and Texas A&M until the Open Sales period for both of those games. She will then regain access for Open Sales and can purchase a ticket to another game in Group A during that time.

Whether students are selected for a game in Group A does NOT affect their ability to request a ticket to a game in Group B.

For Group B games, the ticketing process for each game has four phases:
Request Period – This is the initial period that occurs on Wednesday and Thursday the week prior to the game (10 days out). For students to be considered in the selection process, they must request a ticket. Effective October 6, 2020, the maximum group size is six (6) students.

Claim 1 – Once the request period closes, the system will begin the selection process. When the selection process concludes, notifications are sent out to all students letting them know if they were selected or put on the waiting list. All students selected must claim their ticket during Claim 1, which will occur between Friday at 9 AM and Monday at 4 PM. If students do not claim their ticket during Claim 1, their ticket is then released for Claim 2.

Claim 2 – Once Claim 1 concludes, there is another selection process for those on the waiting list. These students are notified by email that they were chosen for Claim 2. Claim 2 runs from Monday at 4:01 pm to Tuesday at 4 pm. Any unclaimed tickets during Claim 2 will be sold during Open Sales. Any groups that did not get seats during Claim 1 are disbanded at the end of Claim 1.

Open Sales – This is also referred to as the On-Demand period. This occurs on Wednesday at 9 AM following Claim 2, three days before the game, and continues either until no tickets remain or until halftime on game day. This is when any unsold tickets that remain after Claim 2 are sold.

Specific to Group B:
All students will be eligible for Group B, regardless of whether they were chosen for any game in Group A. However, due to the fact that upperclassmen will not have another opportunity to attend Alabama or Florida, the selection process will be heavily weighted to this demographic.

Claim 1: This will be based on loyalty point order. (students that have the most loyalty points will be chosen for Claim 1). For students requesting tickets in groups, your loyalty point value will be based on your group average.

Claim 2: This will be determined by a weighted lottery (the more loyalty points a student has, the better the opportunity of being selected, but it does not guarantee selection.)

Open Sales (On-Demand period): Any tickets remaining after Claim 2 will be sold during an On-Demand period.

** In an effort to allow an equitable distribution of tickets throughout the season, if a student purchases a ticket to the Alabama game, they are no longer eligible to request a ticket during the request period for Florida. Their access will be restricted to Big Orange Tix until Open Sales. All students (even those that purchased a ticket to Alabama) would then have an opportunity to purchase a ticket to Florida during Open Sales.

Ticket Transfers

To avoid a secondary market of tickets, Ticket Transfers will be disabled. Only the purchaser of a ticket may use the ticket, and any attempt by a student to use someone else’s ticket will result in both names being turned over to Student Conduct and Community Standards for review.